Guarantee At Kegs-Shop, we are proud of our customer service. We don't consider an order finished until it reaches its destination.
We cannot be held responsible when the recipient is not at home. Please provide us with as much delivery information as possible (phone numbers, business addresses for professionals,etc.). We deliver a second time the following day, or request you for more information, but the Money Back Guarantee does not apply anymore
Exceptional situations such as extreme weather conditions, strikes of transportation companies, etc. cannot be accounted for by our company, and thus the Money Back Guarantee will not apply.
An incomplete order (lack of confirmation email address, incomplete shipping address, etc.) originates from the customer only, and will not benefit from the Money Back Guarantee.
-When the customer receives the tracking number, we suggest that the he takes directly contact with the Postal Services to fix a date of the delivery.
If the customer is not at home at the time of the attempt to deliver the order, a notice will automatically be left. We strongly suggest that the customer contact the postal service promptly to arrange an appointment. If the order is returned to Kegs-Shop, the order can be returned to the customer, upon payment of the shipping costs again, by the customer.
For busy periods (Christmas, New Year, Mother's Day, etc.) orders will be treated on a first ordered, first served basis. However, closer to the Holiday Season we will provide more delivery details.
If, during delivery, the package is damaged or opened, it is important to report it to the deliveryman, take photos of the package BEFORE opening. Take pictures of the package when opening. And report, as quickly as possible, to Kegs-Shop the problem encountered, and send the pictures taken.
This is an essential step in case the customer requests compensation or a replacement.
Kegs-Shop cannot be held responsible for delays caused by airlines and / or customs. No refund will be given without proof of loss or theft of the packages.
For any breakdown or problem with your PerfectDraft machine, we invite you to contact the Philips after-sales service to take care of your machine. The machine is guaranteed for 2 years by the brand. In order to check and / or repair the machine, you must contact the following number: 00 33 1 57 32 40 51. Get your invoice first, which you will find in your "My account" customer area. They will direct you to a specialized repairer who will check the machine and make the necessary arrangements.